Privacy Policy

1. Introduction

Welcome to Nookly ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information in compliance with applicable laws worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dating application and related services (collectively, the "Service").

By using Nookly, you agree to the collection and use of information in accordance with this policy and applicable laws. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: Name, email address, phone number, date of birth, gender, and profile information
• Profile Information: Photos, bio, interests, preferences, and other profile details
• Communication Data: Messages, photos, and other content you send through the app
• Location Information: Your approximate location for matching purposes (with your consent)
• Payment Information: If you purchase premium features (processed securely through third-party providers)
• Identity Verification: Photo ID verification (optional, for enhanced security)

2.2 Information We Collect Automatically

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Information: How you interact with the app, features used, and time spent
• Log Data: IP address, browser type, access times, and pages viewed
• Location Data: Precise location (if you grant permission) for location-based matching

2.3 Information from Third Parties

• Social Media: Information from Google Sign-In (if you choose to sign in with Google)
• Analytics: Usage analytics from third-party services
• Verification Services: Age and identity verification data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our dating service
• Create and manage your account
• Match you with other users based on preferences and location
• Enable communication between users
• Process payments for premium features
• Send you notifications about matches, messages, and app updates
• Ensure the safety and security of our community
• Comply with legal obligations worldwide
• Analyze usage patterns to improve our service
• Verify user age and identity as required by law

4. Information Sharing and Disclosure

4.1 Information Shared with Other Users

• Your profile information (photos, bio, interests) is visible to other users
• Messages and photos you send are shared with the intended recipient
• Your approximate location may be shared for matching purposes

4.2 Information Shared with Service Providers

• Cloud storage providers for data hosting
• Payment processors for premium feature purchases
• Analytics services to understand app usage
• Customer support services
• Verification service providers

4.3 Legal Requirements

We may disclose your information if required by:

• Laws and Regulations: Applicable laws in your jurisdiction
• Court Orders: Valid court orders and legal requests
• Government Requests: As required by authorities
• Safety: To protect users and the public

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to applicable data protection laws.

5. Data Security and Storage

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5.1 Security Measures

• Industry-standard encryption for data transmission and storage
• Regular security audits and updates
• Access controls and authentication
• Secure data centers with appropriate safeguards

5.2 Data Storage and Localization

Your data is stored on secure servers. For users in India, data is primarily stored on servers located in India in compliance with data localization requirements. For international users, data may be processed in other countries with appropriate safeguards.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information, except where retention is required by law.

Some information may be retained for a limited time for security, fraud prevention, or legal compliance purposes.

7. Your Rights and Choices

7.1 Access and Control

• Access and update your profile information
• Delete your account and associated data
• Control your privacy settings
• Opt out of certain communications
• Request data portability (where applicable)
• Right to be forgotten (where applicable)

7.2 Account Deletion Process

You have the right to delete your account and all associated data at any time. To permanently delete your account, follow these steps:

1. Go to Profile tab - Navigate to your profile section in the app
2. Click on 'Delete Account' - Find and select the account deletion option
3. Confirm the Deletion - Read the confirmation message about what will be deleted
4. Enter your account password and type "DELETE" in the displayed text box
5. Click on 'Delete account' - Complete the deletion process

Important: Account deletion is permanent and cannot be undone. All your profile data, messages, matches, and other information will be permanently deleted. Some information may be retained for a limited period as required by law or for legitimate business purposes (e.g., fraud prevention, legal compliance).

7.3 Consent Management

You can withdraw your consent for data processing at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

7.4 Location Services

You can control location permissions through your device settings. Disabling location services may affect the matching functionality of the app.

7.5 Push Notifications

You can manage push notification preferences in your device settings or within the app.

8. Age Restrictions and Verification

Nookly is intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18.

8.1 Age Verification

• Date of birth verification during registration
• Photo ID verification for suspicious accounts
• Underage user reporting and immediate action
• Compliance with age verification requirements in all jurisdictions

8.2 Underage User Handling

If we become aware that we have collected personal information from a user under 18, we will take immediate steps to delete such information and report to appropriate authorities as required by law.

9. Content Moderation and Safety

We implement robust content moderation systems to ensure user safety:

9.1 Content Moderation

• Automated content filtering for inappropriate material
• Manual review of flagged content
• Rapid takedown of prohibited content
• User reporting system with timely grievance redressal

9.2 Safety Features

• User blocking and reporting functionality
• Emergency contact features
• Safety tips and education
• Location sharing with trusted contacts

10. Grievance Redressal

We have established grievance redressal mechanisms to address user concerns:

10.2 Grievance Process

• Submit grievances through the app or email at app.nookly@gmail.com
• Response within 24 hours for content takedown requests
• Resolution within 15 days for other grievances (India - IT Rules 2021)
• Timely response for all jurisdictions
• Monthly compliance reports as required by Indian authorities

11. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

We use the following third-party services:

• Google Sign-In: For authentication services
• Agora: For video calling features
• Payment Processors: For premium feature purchases
• Verification Services: For age and identity verification

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to comply with changes in laws or our practices. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

14. Jurisdiction-Specific Rights

14.1 European Economic Area (EEA) - GDPR

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, and port your personal data, and the right to object to processing.

14.2 California - CCPA

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, the right to delete your personal information, and the right to opt out of the sale of personal information.

14.3 India - IT Act & IT Rules

For users in India, this policy complies with the Information Technology Act, 2000, Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Personal Data Protection Bill (Draft). You have rights including:

• Timely grievance redressal (within 24 hours for content takedown, 15 days for other grievances)
• Data localization for sensitive personal data
• Specific consent requirements for data collection and processing
• Right to access Grievance Officers and complaint mechanisms
• Transparency in content moderation and removal

14.4 Other Jurisdictions

We respect privacy laws in all jurisdictions where we operate. If you have specific rights under local laws, please contact us to exercise them.

15. Legal Compliance

15.1 International Standards

• GDPR: European data protection standards
• CCPA: California privacy rights
• Industry Standards: Best practices for dating apps

15.2 Indian Laws

• IT Act 2000: Information Technology Act compliance
• IT Rules 2021: Intermediary Guidelines and Digital Media Ethics Code compliance
• PDPB (Draft): Personal Data Protection Bill alignment
• Other Laws: Indian Penal Code and state laws

15.3 App Store Requirements

• Apple App Store: Content moderation and safety features
• Google Play Store: Privacy and security requirements
• Age Rating: 17+ for dating apps